Don’t expect time off - Store Manager Refuel Employee Review

2.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

The company is alright, but their expectations from their management team is unrealistic.

Cons

The solution to most of the issues with Refuel is more hours from managers. Less payroll hours? The manager can work more to cover it. Stay later, work more days, and don’t complain. I was told, “Most of our managers choose to work these hours” That’s not true. They simply have to spend 12-14 hours in their stores (often without employees) just to cover the store. I was shamed for mentioning work/life balance. It’s routine for management to work without time off.

Explore other reviews about Refuel

5.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Hours were good and liked the peopel who shopped

Cons

nothing much to say bad

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a job with a paycheck.

Cons

•Intentional understaffing: -Constantly manning the store alone— which is not only overwhelming, but it’s also a safety risk. •Zero regard for work/life balance - Due to the aforementioned understaffing; Staff burn out quickly, and frequently. Leading to frequent call outs and high turnover rates. Meaning that you will rarely have a day off where you aren’t called and begged/pressured into covering shifts. They will not only beg you to cover shifts for your location— but for other stores in the region as well. 2 cashiers per shift would be a simple solution. That way if 1 calls out, there’s 0 panic— because the shift is still covered. •Unsafe work environment (Depending on area) - I was threatened by a customer on the job about a month ago. I reported the incident to corporate immediately, and nothing is being done about it— aside from my hours being slashed. What am I supposed to make of that?

See reviews by: Helpful|Rating|Date|All