Associate Manager - Part Time Associate Manager Regal Employee Review

For management: late hours if you're a closer, customer complaints are multiple times a day and I find that many of our customers are very entitled and many of the things they complain about are things that they did incorrectly (didn't look up correct showtimes) or things out of our control (mall issues/other patrons being bothersome). For cast members: a lot is asked of the cast members in relation to their pay. Late nights, lots of cleaning (sometimes puke/bodily fluids), upsell/suggestive sell every single transaction, asking for donations to charity if it's the summertime, big releases mean high attendance, and if it's busy, it's a very fast paced environment. Minimum wage/barely above minimum is NOT enough for what we ask of our cast members. As a manager, I was happy with my hourly wage, but I have always felt like cast members are taken advantage of in regards to their pay. Also, payroll is a huge issue and it's Regal's number one concern alongside their survey scores. If it's slow, cast members are asked to leave early or their shifts are cut before they even come in. For management, corporate sets ridiculous payroll guidelines that you must meet, or else your district manager will be looking for an excuse (and it better be good).