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New Management Ignores Needs of Staff in Favor of Profit - Associate Manager Regal Employee Review

2.0
Mar 2, 2019
Associate manager
Recommend
CEO approval
Business Outlook

Pros

Easy going, flexible hours, friendly theatre staff

Cons

Since being purchased by Cineworld, Regal has gone downhill. The new management shows no regard for employee satisfaction. Our movie privileges went from 2 tickets per day to 2 tickets per week. Much of our infrastructure was removed without adequate replacements. Limiting payroll is prioritized over customer service needs. The employee of the month program was cut and not replaced. Position wages were adjusted to allow for less room for advancement. Things have really gone down hill in recent months.

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Regal Response
7y
Thank you for your feedback. We value the opportunity to hear candid sentiments from our employees. While the reduction in free movie tickets may be frustrating, the change came after careful research and analysis of the results supporting that the new model would better align to the number of movies employees were seeing per month. Change is difficult, and it creates a learning curve for everyone, which heightens tensions. If we continue to work together, we will be able to navigate through the newness of these changes and will soon be comfortable in our work again. Prioritizing our customer needs and employees has not and will not change in the future. Please reach out to us at morgan.grimes@regalcinemas.com with any additional feedback or questions

Explore other reviews about Regal

5.0
Jul 15, 2026
Floor staff
Recommend
CEO approval
Business Outlook

Pros

Good staff and easy job

Cons

Can work long hours into the night

1.0
Apr 9, 2026
Floor staff
Recommend
CEO approval
Business Outlook

Pros

The initial role offers good experience in sales and customer service, but the benefits are overshadowed by internal management failures.

Cons

The primary issue lies in the disconnect between local management and corporate HR, specifically regarding off-boarding and payroll accuracy. I submitted a formal two-week notice which was reportedly never filed by my manager. This resulted in an "ineligible for rehire" status despite my following all proper protocols. Furthermore, communication from Corporate is inconsistent and contradictory. I was told both that my notice was received but my two weeks were incomplete, and then later told that no notice was submitted at all. Even with physical proof of attendance (after a manager failed to adjust a manual clock-in as promised) and proof of the submitted notice, Corporate refused to correct the record.

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