Pros
Benefits are pretty good, the pay seems to be in line with the industry, good team environment (depending on branch).
Cons
Sales goals interfere with customer service. There's (bullying) pressure from upper management to meet said goals which does more harm than good. They're reducing teller staff which have the biggest responsibility in the entire branch, fraud prevention, sales and referrals, customer service, balancing etc. This makes it hard to find someone to cover for vacation/sick time because the other branches are staffed the same way. UB2 is a joke at our branch. Non-cash transactions are primarily in the drive through. BSLs are responsible for EVERYTHING- Security, Maintenance, Sales, KDS, Coaching, Operations all while running a teller drawer non stop. Our upper management isn't shy about making us feel like garbage when our branch isn't performing-disregarding staffing challenges.