Great work-life balance but pay is low - Client Care Operations Analyst Relias Employee Review

Amazing corporate culture Leadership listened to engineering on tools, technology stack, etc Actual product ownership, including necessary input and control (instead of being told you own a product and then not given the necessary access or tools to maintain it)

Hiring process involved psychological screening with a lot of implicit bias, almost like an IQ test. On the plus side, I've been told they discontinued its use after that was pointed out.

Some of the peers met.

You have to be a "yes" person. It is not about your productivity or tenure. The organization celebrates the money-makers. They romanticize a false sense of community. They celebrate the coffee shop with a zombie like fixation. It doesn't detract from the underlying problems of management being out of touch with employees. Their inability to read the room has been present for a while. They failed to see during Covid that it takes more than food, drink and "community" when the fact of the matter was that it only showed lack of trust in their employees. Team meetings consist of a manager who is incapable of reigning in meetings that devolve into nonsense and wasted time. Obvious bias exists as there are clear favorites on the team, and their ideas are more readily accepted and heard. Comments as to appearance lead to obvious preference and isolation of other team members. Now that DEI is thing of the past and everyone is trying to navigate it smoothly, Relias proceeds to post the whitest President’s Club photo ever. It’s completely tone-deaf. They continue to make decisions that may seem to make sense at the top but have no relevance or need when it comes to employees.