More Layoffs via PIP Plans - Customer Success Manager Relias Employee Review

1.0
Jun 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Good insurance For the most part nice people to work with

Cons

Layoffs over the last 7months, most recently in late April. Now new trend to oust more staff is coming with through performance improvements plans with out of whack goals They want to take the new cheap way of getting rid of head count because they don’t have the revenue they think they should to fund the company. Working directly with sales is rough they are under horrible pressure to close business that the clients are being pushed to purchase when they need more time. It’s leading to challenges for everyone. New VP gives poor advice on client management without ever actually speaking to one. Clients are not happy with rotating door of staff. Relias is falling fast and needs someone who actually cares about the customers and the mental health of their employees.

Explore other reviews about Relias

5.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing corporate culture Leadership listened to engineering on tools, technology stack, etc Actual product ownership, including necessary input and control (instead of being told you own a product and then not given the necessary access or tools to maintain it)

Cons

Hiring process involved psychological screening with a lot of implicit bias, almost like an IQ test. On the plus side, I've been told they discontinued its use after that was pointed out.

1
3.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You have kind co-workers and good benefits.

Cons

The strategic direction is unclear for many parts of the business. There is not enough transparency around hiring decisions - including who is still with the company and where there are opportunities for growth.

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