employer cover photo
employer logo

Customer Success Manager - Customer Success Manager Remix Employee Review

5.0
Feb 6, 2017
Recommend
CEO approval
Business Outlook

Pros

1) Leadership: Managers are collaborative, transparent, and fair. Respect every individual's time, hard work, talents, and thoughts. No one thinks of themselves (or their time) as better than anyone else's. Founders still help unload the dishwasher : ) 2) Team atmosphere. We are excited to work with each other all towards the same goal of improving cities through public transportation. People are stoked to come to work and stay for wine night on Fridays 3) Social Impact: Transit has the impact to completely transform someone's life. It's their access to that job interview, or elderly home to help their parents, or day care for their children. Transit gives people access to much needed resources to live their life fully. We're helping make better transit through 180+ transit agencies all over the world. What else is different about Remix? Coming from the transportation industry that is stuck in the 70s, it's refreshing to be apart of something that does NOT say "because that's how it's always been done" when asked about change. Instead, we ask ourselves "why not?", dream big, and lead the change. That was the biggest surprise that I resonated with and fell in love with here at Remix.

Cons

Not the most competitive pay to other transportation planning/engineering jobs in the private and public sector. You'd have to feel like working at a tech start-up and other perks make up for it. Benefits are okay.

Explore other reviews about Remix

5.0
Jun 12, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture before the acquisition was unique. People really lived the values: collaboration, humility, empathy, feedback

Cons

Selling software to government agencies is tough given budget constraints.

3.0
Mar 27, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Impactful product making a real difference in our customer's lives. We've done a great job of hiring passionate, smart, mission driven people. This is the main reason why I have stayed for so long - this is the best group of people I've ever worked with. Great work life balance for a start up. Technically strong and collaborative engineering team.

Cons

CEO makes a lot of women feel uncomfortable. We have a significant problem in trying to retain female employees. The majority of people who have quit over the past two years were because of him. Ironically he is currently our main HR person so there's really no avenue free from retaliation to address people issues/grievances. Management doesn't care about people, only what we can churn out - this is strongly felt throughout the company based on our engagement survey. If someone is underperforming or not engaged, it's solely their fault vs other external factors such as dealing with personal issues, or having their project shut down after multiple quarters of effort, constant product pivots, being given work they were not hired to do, or given very little support to do their job properly. We have an awful top down performance review process where all the execs get in a room and judge each individual one by one. No 360 reviews. We get judged on how much we adhere to our company values (collaboration, humility, empathy, feedback) even though our CEO is the antithesis of these. We raised our series B but we're barely growing. It's mostly just to extend our runway while we figure out how to build a real business.

20
See reviews by: Helpful|Rating|Date|All