Pros
Pay and benefits are about average for the market, and parent-company policies generally support a decent work-life balance. Under former CEO Allen Goodwin, leadership emphasized stability and employee retention, and that culture was a real positive.
Cons
The company has been under sustained financial pressure for years. Since a leadership change, there have been repeated rounds of layoffs, and leadership increasingly treats labor as the easiest lever to pull for cost savings—compared with major expense categories that are harder to reduce (for example, claims-related and core operating costs). Hiring still happens, but mostly for narrowly targeted roles. In IT, staffing has been significantly reduced over the past several years, and IT leadership has continued to push consolidation of responsibilities into the parent organization. Also, Glassdoor still appears to show Allen Goodwin as CEO, which feels out of date—especially given the “Engaged Employer” badge.