Pros
No weekends and okay hours. Systems are simple and easy to navigate.
Cons
Training did not prepare me for the floor and when I asked clarifying questions for proper procedures I was given two opposing answers to multiple questions. It wasn't a different training style, it was complete incorrect and contradicting information. We are told it's a family environment and I have gotten attitude, sarcasm and rude comments from all of the management that went through my class with me. The "we treat our employees like family" saying feels like just another thing to say because at the end of the day, I have never felt so uncomfortable at a company before. During nesting, our support was the supervisors who went through the same training we did. I understand they're management, however, if they just started, they really know nothing more than the other people in class and I have been given wrong information multiple times or flat out been told "I don't know" without them trying to find an answer for me while I have a customer on the phone. It's not beneficial to your employees or your customers to have no assistance for brand new representatives taking calls. Most of the supervisors who were my floor walkers ignore my hand being raised when I need help and play on their cell phones.
