Not what I thought it would be - Customer Service Specialist- I Republic Services Employee Review

1.0
Sep 26, 2019
Recommend
CEO approval
Business Outlook

Pros

I cant say I have any Pros for this company

Cons

This is the first time in my life I absolutely hate my job. Integrity is very important to me and this company possesses none. When something is promised or is said to be done they either just dont do it or find a way out of it with no apology or any sort of fix to appease you for the wrongdoing. goals seem unreachable if you are really doing your job. Many get rewarded with the best shifts based on a 3 question survey average from customers but not based on the quality of their work, which mostly seems to be just enough to get off the phone quickly. The point system and pto situation seems to be a trap to get you fired. It doesn't take much to end up in a bad position

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Republic Services Response
6y
Thank you for the feedback.

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment culture growth collaboration values

Cons

None that I can think of

1
3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is competitive, especially with overtime opportunities, and there is strong potential to earn a solid income for employees willing to work hard. The job also provides steady work and consistent hours, which can be valuable for drivers looking for financial stability.

Cons

The work/life balance for roll-off drivers can be difficult, particularly when working weekends. Drivers are often scheduled in a way that keeps hours under 60 while still requiring Saturday work, rather than being given an additional recovery day during the week. With the level of physical labor involved, one day off is often not enough to properly recover. There is also a heavy emphasis on “swinging” containers. While swings can make sense when locations are far apart, many are scheduled for stops that are very close together and provide little operational benefit. Swings add significantly more physical labor for drivers and, in some cases, can actually take longer than traditional service methods. Over time, consistently working 55–60 hour weeks under these conditions can lead to fatigue and burnout.

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Republic Services Response
1mo
Thank you for your feedback! Republic Services continually strives to maintain a high-performing workforce that is diverse, engaged and well-prepared to meet the needs of our customers and communities. We're happy that you are a Republic Services team member.
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