Not worth it - Guest Service Agent Residence Inn Employee Review

2.0
Jul 30, 2019
Recommend
CEO approval
Business Outlook

Pros

There are opportunities for you to sit and relax where as a lot of other minimum wage jobs you cannot. Employee discount is decent.

Cons

Unnecessarily outdated computer system and phone. Makes training extremely difficult and any basic tasks. You’re thrown on the desk to figure everything out on your own. You’re juggling maintenance orders, housekeeping, check ins/outs, answering phone calls etc. and ONLY making slightly above minimum wage. I could be working at mcdonald’s with half of the work load and make significantly more.

Explore other reviews about Residence Inn

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very comfortable after training was done

Cons

Need to figure out software errors on your own (very rare)

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working independently and the satisfaction of making a room look nice

Cons

Short handed staff, overworked, and underpaid

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