Excellent Experience - Front Desk Agent Residence Inn Employee Review

5.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Great working with guests, especially returning guests. Standards to providing excellent service is always clearly explained

Cons

Sometimes Short Staffed, and must be very accommodating to long term guests. Overselling sometimes poorly managed

Explore other reviews about Residence Inn

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very comfortable after training was done

Cons

Need to figure out software errors on your own (very rare)

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working independently and the satisfaction of making a room look nice

Cons

Short handed staff, overworked, and underpaid

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