DO NOT APPLY HERE! There are other hotels that are better - Front Desk Associate Residence Inn Employee Review

1.0
Jun 15, 2023
Recommend
CEO approval
Business Outlook

Pros

There are none that's why I found a new job

Cons

Management awards bad behavior for several employees and then expects more from the good employees. If you work the 3 to 11 shift the night person is never on time. You are lucky if you get out by 11:15 pm Place is a dump. Pool is closed, fire pit does not work, no air conditioning in the lobby. Some TV's in the rooms do not work at all or are missing channels. Management does not know or just does not order supplies. Currently a handful of snacks in the market (shelves are empty) and no beer in the cooler. Beer has been out for almost 2 weeks. Still waiting 3 weeks later and no toner has been ordered for the business center printer so guests can not print anything Grounds look crappy. The scores for our Marriott Surveys are very low because guests are not happy with the property. When something breaks it does not get fixed or repaired. I can keep going.

Explore other reviews about Residence Inn

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very comfortable after training was done

Cons

Need to figure out software errors on your own (very rare)

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working independently and the satisfaction of making a room look nice

Cons

Short handed staff, overworked, and underpaid

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