Good Pay, Bad Management/Shady Business - Customer Success Associate Resident Employee Review

-company lies to customers repeatedly to the point that all you get are angry, belligerent customers cussing you out all day -they expect you to wear about 6 different hats which results in you being overworked to the point of burning out a few weeks in -upper management has no clue what they're doing & offers no real guidance on how to resolve customer issues so you end up having to lie to customers about everything from order status to refunds -at the time i was there, they refused to hire more people to the point that you had 1 person on a call & 2 chats at the same time. they finally outsourced work to cut costs which just created a bigger mess for the american agents as the foreign workers had next to 0 training. more than half the team quit in the span of 2 months as a result