Complicated feelings - Customer Success Manager Resilia Employee Review

I am a POC and this is the first company I have worked with that actually puts DEI first. I’ve been promoted & love to see new mgmt hired are POC with experience in grass root orgs. Fully remote. Leadership holds skips so I get to share feedback on a regular basis. Love the yearly king cake. its clear the team cares about the work. Team is growing fast so plenty of options for individual growth. My manager is supportive but doesn’t micromanage. They do hold me accountable to a work life balance. Yearly retreats (was just in Texas and before that New Orleans).

It’s start up so you gotta put in the work but I have found it rewarding. They have 2 offices in New Orleans and New York (I don’t live in either) which could be a turn off to some but it doesn’t bother me

The people at the company who are carrying out the work are great. They're knowledgeable about their work and care about having the impact that the mission states they've set up to accomplish.

This has easily been the worst "leadership" team I've ever worked under. There is zero foresight, attention to detail, or utilization of feedback from clients or fellow teammates. There is a sense of "team first" which in this case has led to VP's and C Suites only going as far as to look out for each other but not the best interests of the company or clients, and belittling anyone who dares to identify this pattern. Now that changes are being made, it is being executed so poorly that the company is now down to a couple dozen staff, from 100+ a little over a year ago. There is no admission of misdirection or clear path to success. This experience has been a masterclass in what to avoid at a company.