11y
Thank you for taking the time to highlight this communication issue within our company. Effectively communicating policies and procedures -- especially difficult to administer policies such as the bench -- is an ongoing challenge for a growing company of our size. It would be very helpful to know the city you worked in so that team specifically can address the issue in their next weekly operations meeting (you can reach out to dialogue@resolvit.com with this additional information). Regardless, know that we will be addressing the communication and training on this policy in all cities within the upcoming week.
In the first half of the year we spent $42,000 in employee bench salaries. In 2013, the number was $72,000. We typically see the numbers increase in the fourth quarter as projects transition at the end of the year. The annual amount spent on bench fluctuates from year to year depending on the overall economy, our program and project awards, and the engagement level of our employees. We remain committed to this expense and see it as valuable strategy for keeping key employees on our team.
Each January, the company performs research and analysis for annual raises related to our 360 performance evaluation and compensation reviews for all employees. In March and April of 2014, we also reviewed all Business Services compensation plans and did an exhaustive study on the standard wages and income for each role in each of the markets we serve. We used publicly available information such as salaries posted on Glassdoor, job postings of competitors, and surveys of placement agencies in this analysis. As a result, our base salaries are in line with our competitors and the overall market. Total compensation (including commissions, overall benefit plans, etc.) for top performers is significantly higher and of better quality than that found elsewhere on the market.
Our organization recognizes that training is very important to all of our employees and has a tuition reimbursement program in place to cover any training that our salaried employees wish to pursue. In the past year, we spent over $156,000 on employee training and tuition - a significant and highly unusual amount for a company of our size! We also hold companywide infrastructure training events twice per month, covering topics such as technical tools, policies and procedures, legal and compliance issues, and time management. This year we also sent employees to industry training events such as SourceCon in Denver, NetApp Insight in Las Vegas, Amazon Web Services (Cloud) training in Cincinnati, a CPA certification conference, as well as time management, sales, and PMP training classes. Resolvit and our employees will always be committed to continuous learning and improvement. This passion is what allows us to provide the best overall value of professional services to our customers.
- Mark Scofield, Managing Partner