They have non skilled people teaching and training specific claims classes that they are not well versed in. This crap was total chaos! 4 days out of training they tell a non-WC-new hire class, that we have to work WC claims because they are backed up. lol How!? 😂😂😂 A few months down the line we get backed up and instead of enlisting help they “ strategically “ split all the work for the entire department and add mandatory overtime. This department is so poorly run. I don’t know who’s dropping the ball and not seeing this but whatever project manager or Vendor manager that is allowing this circus to continue unchecked, needs to lose their job. Never have I ever ! Never again 🏃♀️