Internal discrimination at Revolut - Customer Service Representative Revolut Employee Review

3.0
Aug 11, 2022
Recommend
CEO approval
Business Outlook

Pros

1. Good salary 2. The project over all is challenging which makes the work enjoyable. 3. People respect you for your knowledge and work.

Cons

I work as a vendor support agent. Little to no attention is given to us by the management and they don't even consider us their employees. Opportunities which are available for external employees are massive as compared to the one at our side. The most we can go to is L2 and nothing else. Despite having good skills and working for a fairly long time or even for the agents working for a very long time they are not considered for important positions due to the lack of trust. We are made to work overtime even UpTo 12 hours and 7 days a week which leave us in a poor physical and mental stage. We have unrealistic KPIs and the one who doesn't perform are terminated.

avatar
Revolut Response
3y
Hi, thanks for your review. It's correct that we have contracts with external vendors and some of our processes are managed by them. The external employees are employed by vendors and their career paths are not in our hands. Schedules, holidays and other HR aspects of external employees are run by their employers. When signing contracts with vendors we carefully assess all companies making sure they act according to their local labour law, treat employees fairly and there is no discrimination. If you believe you are mistreated by your employer with working hours or conditions (external vendor that support Revolut with staff)| please contact us on employerbranding@revolut.com with more details and we will investigate this topic as this is very important to us. All the best!

Explore other reviews about Revolut

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Revolut was one of the most rewarding experiences in my career. Every day brought something new to learn, and I was trusted with meaningful work from the beginning. The pace is fast, but that's exactly what helped me develop my analytical thinking, decision-making, and financial crime investigation skills. I genuinely enjoyed working with my team, they were approachable, knowledgeable, and always willing to help when needed. If you're someone who enjoys solving complex problems, taking ownership, and continuously learning, you'll appreciate the culture here. Looking back, I'm grateful for everything I learned during my time at Revolut.

Cons

The probation period can be quite challenging because the expectations are high from the start. There is a lot to learn in a relatively short period, and it can feel a little overwhelming initially. That said, once you adapt to the pace and understand the processes, it becomes much more manageable and rewarding.

avatar
Revolut Response
4d
We appreciate your feedback. Our goal is to create an environment where people can grow, thrive, and help others around the world. Thanks for sharing your experience on Glassdoor and
5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Highly challenging culture that values your work

Cons

Not for everyone. There is a high bar in performance and all are expected to excel at work.

See reviews by: Helpful|Rating|Date|All