Disappointing - Account Executive Revolut Employee Review

Long hours required to hang in there resulting in poor work life balance. Cases are required for everything you do and agents are slow to respond/unresponsive and miss simple details (I imagine this is a result of pressure they are under/bugs plagued within the product). There is no collaboration amongst teams. You are essentially siloed. Client satisfaction is low because of ongoing changes and bugs so customer churn continues to be a real problem. KPI’s are ok but you need good fortune with one or two large accounts early on to achieve target. Your target will increase greatly each Q. If you don’t hit target one quarter be warned you will be fired! Leadership also recently capped commission so your earning potential has decreased dramatically unless you can see into the future.. There are too many reps in the market now so prospects are difficult to source. There is no marketing department you are responsible for the full cycle and also customer service on the accounts. This isn’t necessarily a bad thing but you quickly realise the volumes required and problems with the platform it becomes unsustainable and suddenly KPI’s are out of reach.