Pros
Salary offered Health Benefits Free things offered for IT equipments
Cons
The work culture is really bad here... the work pressure is too high and they expect everything to be perfect.. it's been 4 months here and the mental pressure is too high especially if you're working for the expansion countries because they're making you handle global queues as well, whereas the agent from the global queues are only handling one vertical but agents from expansion queues are handling 3 verticals.. even a single vertical is very vast but they expect you to be perfect in all 3.. also the chats concurrency is 4-5 at a time and you only get 10 mins to reply.. now by this logic you only get 2-3 mins per chat... the management is not so good in this regard if i say so.