Pros
Possibility to work 100% remotely
Cons
This place is a complete madhouse. In my training team, 60% of people got axed after probation, and others bailed on their own. Support here hinges entirely on quality checks. They scrutinize one chat per day against a whopping 20-point checklist. Miss one, and the whole chat fails. I even got marked down for apologizing too much to a customer who was extremely upset. Everything has to follow strict protocols. We're barely allowed to personalize templates, expected to act like robots while also showing empathy. Mistakes are a no-go during probation, yet we're drowning in procedures, data, and knowledge. After just three days of training, I was thrown into handling crypto and trading, and got dinged for minor errors—a misclick here, using "hold on" (a forbidden phrase) there. Every week, the team leader reviews our failed chats and customer ratings with us. Customer ratings can tank over things we can't control, like transfer delays, and that, along with all the quality reviews, hits our KPIs hard. Even though I had more passes than fails in my reviews, I still got fired. When I pointed out that mistakes are a great way to learn, especially for a hands-on learner like me, they flatly said, "If you make mistakes, you get fired." Don't let yourself be lured in by the posh name of the company: the level of irrational stress and absurd management is crazy.