Pros
- Ok salary (exceptional by Portuguese standards with Semi-regular salary increases and benefit review) - full remote
Cons
- Insane KPI culture: KPIs will be increased every 3 months because middle management's own KPIs depend on that. They will expect you to effectively double result from one year to the next (your salary will not be doubled) - The entire department is being offshored to India. If you are a European employee, do not expect any retention measures, care or motivation. - No real career growth: very few additional trainings with limited spots are available, no support for external certification. - Performance reviews are arbitrary: grade assignment process is not transparent (everything goes through "calibration" by middle management, whose logic is not disclosed) and only basic KPIs are relevant, contrary to what they say. Don't take overtime or do any extra tasks, they will lie to your face saying that it will matter in the performance review but it's not true. I was personally assigned to work on procedures (not in my contract) for a while and still got "Developing" grade for 6 months (second lowest grade with basically no bonus) with okay KPI results. - Internal career growth is soft locked: if you apply for X position internally but are not selected, you are banned from applying for any new opening with the same title as X for 1 year.