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Reynolds and Reynolds

Engaged Employer

Great Company to Work For - Chat Agent Reynolds and Reynolds Employee Review

4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very supportive management team who is invested in your growth.

Cons

If you are not meeting your KPI metrics, you have to have your camera on while taking chats.

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Reynolds and Reynolds Response
4mo
Thank you for your feedback. We are delighted to hear that you've found our management team supportive and dedicated to your growth— creating an environment where everyone can thrive is a top priority for us. We also appreciate your input regarding the camera policy during chats for those not meeting KPI metrics. We recognize that while accountability is important, it's essential to ensure our policies effectively support everyone. Your feedback will be considered as we continuously strive to improve our processes.

Explore other reviews about Reynolds and Reynolds

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment to work in, they provided lunch and my coworkers were very helpful.

Cons

There was nothing bad that stood out to me.

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch, the other technical writers are nice to work with. Company benefits have improved in recent years.

Cons

Incompetent DOC Management will drive even the nicest writers away from the company. If you work as a technical writer, you will be underpaid, overworked, and micromanaged. The people in the DOC department are treated differently from others in the company solely because of DOC management rules. For example, supervisors will go through your desk and drawers each week as part of cube inspections, and there are strict rules about what you can and can't have in or on your desks. Because other departments do not do this, the DOC department looks much more sad and gray than the rest of the company. Your badge tracks you at all times throughout the building. If you go to an area of the building that you don't work in, there are good odds management will ask you about that. Management does not care about the tech writers. It's turned even the nicest and most positive people negative towards the department. There are nearly zero writers who have been there longer than 1 year that are positive towards the department. Turnover in the department is crazy. Someone leaves on average every 2 months, so nearly the entire department is different in just 2 or 3 years. Even though the cafeteria is free, the food can be hit or miss.

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