Pros
It used to be a terrific company to work for. Almost two decades ago when I started, the company was customer focused and every employee was empowered to take care of the customer and do the right thing. We were rewarded by annual pay increases and very good benefits. We became the DMS provider with the most market share and had the respect of our customers and though they may not admit it, our competitors as well. We still have competitive benefits and 401k with company matching up to six percent. Unfortunately pay raises have disappeared. The company still has a significant market share and the ERA system remains one of the most popular systems in the business.
Cons
The new regime is huge on micromanagement in a vain attempt to track every moment of every day, random drug testing that now includes nicotine. The customer is no longer the focus, internal processes are. Employees are discouraged from thinking on their own much less outside the box, we are no longer allowed to write or e-mail customers without management proofreading and approving all correspondence. Everyone is required to sign non compete forms and agree to an employee handbook that is constantly changed with every new directive ending with the phrase "May result in disciplinary action up to and including termination". Any criticism of the company regardless of how constructive it may be is considered to be a "negative attitude" and is grounds for immediate termination.