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Reynolds and Reynolds

Engaged Employer

IT career fail!!! - Desktop Support Technician Reynolds and Reynolds Employee Review

1.0
Apr 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Some great coworkers, it makes a bad job more tolerable.

Cons

In a word, the VP of IT and the executive VP above him. There has been a continuous flood of our most experienced, reliable, and knowledgeable people going out the door for the last three years and we are all sick of it! There is no attempt whatsoever to retain our quality people. The reason 99% of the IT staff leave is that they pay about 55% of the market rate. It creates a continuous brain drain and you are expected to know what they did overnight or are treated like you are a total reject. Working here is like the storming the beach scene in Saving Private Ryan if they were just running for a paycheck but still getting shot. The current VP of IT is a former Enron employee and keeps parroting that "a stable company sure is great to work for" because of that experience (which probably scarred him for life). I'm sure a Gulag in the former USSR was a very stable place, it didn't make people want to stay. The only people that stay more than ten years here are the poor sad sacks that are too scared to look for another job, or those whose technical/thinking acumen is so deficient it would not be accepted at other companies. So cowards and the brain dead are all you have left to work with eventually. I have had it with the ones who have left over the last year and now I'm looking too.

Explore other reviews about Reynolds and Reynolds

5.0
Jul 6, 2026
Recommend
CEO approval
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Pros

Very friendly environment to work in, they provided lunch and my coworkers were very helpful.

Cons

There was nothing bad that stood out to me.

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch, the other technical writers are nice to work with. Company benefits have improved in recent years.

Cons

Incompetent DOC Management will drive even the nicest writers away from the company. If you work as a technical writer, you will be underpaid, overworked, and micromanaged. The people in the DOC department are treated differently from others in the company solely because of DOC management rules. For example, supervisors will go through your desk and drawers each week as part of cube inspections, and there are strict rules about what you can and can't have in or on your desks. Because other departments do not do this, the DOC department looks much more sad and gray than the rest of the company. Your badge tracks you at all times throughout the building. If you go to an area of the building that you don't work in, there are good odds management will ask you about that. Management does not care about the tech writers. It's turned even the nicest and most positive people negative towards the department. There are nearly zero writers who have been there longer than 1 year that are positive towards the department. Turnover in the department is crazy. Someone leaves on average every 2 months, so nearly the entire department is different in just 2 or 3 years. Even though the cafeteria is free, the food can be hit or miss.

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