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Reynolds and Reynolds

Engaged Employer

Mysterious firing; management's word is gospel - Remote Customer Training Professional Reynolds and Reynolds Employee Review

1.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Reynolds was my first job out of college, so it provided a cushion to pay student loans but certainly not much else.

Cons

- If you are not well liked by management, you will be fired. The grounds they give you will be bogus and will begin with "it was reported to us by another member of management..." and will be followed by an accusation that they will not allow you to rebut. They do not look into these accusations, they act on them. - I hired in 3.5 years ago 6 to 7 grand less than what new hires for my position are offered today. The raises don't offset the increase in salary for new hires, so chances are your trainees will hire in making more than you. - If you apply for FMLA, you create a target on your back. Your management will seek to find things wrong with your performance to get you fired even if you are a top performer on your team.

Explore other reviews about Reynolds and Reynolds

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment to work in, they provided lunch and my coworkers were very helpful.

Cons

There was nothing bad that stood out to me.

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch, the other technical writers are nice to work with. Company benefits have improved in recent years.

Cons

Incompetent DOC Management will drive even the nicest writers away from the company. If you work as a technical writer, you will be underpaid, overworked, and micromanaged. The people in the DOC department are treated differently from others in the company solely because of DOC management rules. For example, supervisors will go through your desk and drawers each week as part of cube inspections, and there are strict rules about what you can and can't have in or on your desks. Because other departments do not do this, the DOC department looks much more sad and gray than the rest of the company. Your badge tracks you at all times throughout the building. If you go to an area of the building that you don't work in, there are good odds management will ask you about that. Management does not care about the tech writers. It's turned even the nicest and most positive people negative towards the department. There are nearly zero writers who have been there longer than 1 year that are positive towards the department. Turnover in the department is crazy. Someone leaves on average every 2 months, so nearly the entire department is different in just 2 or 3 years. Even though the cafeteria is free, the food can be hit or miss.

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