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Reynolds and Reynolds

Engaged Employer

Consider carefully - Anonymous employee Reynolds and Reynolds Employee Review

2.0
May 1, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the employees in outside sales are very smart, hardworking people. A lot of that will depend on where you're located though. My team had great chemistry and I genuinely enjoyed working with most of them. Starting base salary isn't bad for entry-level. Overall benefits aren't bad. You have the best products in the industry to sell. The training program is certainly top notch, and will no doubt help you get a better job when you inevitably can't take it anymore.

Cons

When you're hired, they over-promise on your potential earnings, especially the first few years. They greatly restrict your earning potential the first few years just because you're new, but won't hesitate to make you take a hit for a loss that really wasn't yours. Potential sales also has a lot to do with what territory you're placed in; which can be a total hit or miss. There is no work-life balance, and you can expect to consistently work nights and weekends. Don't expect to actually enjoy your vacations either. There is no consistency with disciplinary action within the company. Everyone is confused constantly about how certain people get away with so much, while others are fired over nothing. Your "company car" is cheaper than a personal car, but you'll definitely still pay for it. The decision making process to get anything done is inconsistent and totalitarian. Decisions take weeks or months sometimes, and all the while your customers get more angry and take it out on you. I still don't understand why there is any sort of management structure when all the managers in between essentially act as email pushers to the power in the sky. Many of the inside support teams are very unhelpful to field reps who depend on them. There always seems to be tension between departments. You'll always be nickel and diming your customer, over the most asinine items that you really can't get a mental grasp on. All the while, putting a smile on your face and pretending like it's a normal business practice of a good business partner. Extremely high turnover, especially among new hires. Training and installs frequently go bad and fast, leading to very angry customers and cancellations. As a field rep, you're the messenger for all the bad news that is forced upon customers...and the messenger gets shot frequently. In general; this is a hard industry as it is, and dealers are notoriously unpredictable. There are reps who make a lot of money, and they're definitely smart and hardworking folks. However, if starting new, there are a lot of cards that have to fall into place for you to get there (in probably no less than 3-5 years). If you can take the mental abuse and exhaustion for that long, more power to you.

Explore other reviews about Reynolds and Reynolds

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment to work in, they provided lunch and my coworkers were very helpful.

Cons

There was nothing bad that stood out to me.

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch, the other technical writers are nice to work with. Company benefits have improved in recent years.

Cons

Incompetent DOC Management will drive even the nicest writers away from the company. If you work as a technical writer, you will be underpaid, overworked, and micromanaged. The people in the DOC department are treated differently from others in the company solely because of DOC management rules. For example, supervisors will go through your desk and drawers each week as part of cube inspections, and there are strict rules about what you can and can't have in or on your desks. Because other departments do not do this, the DOC department looks much more sad and gray than the rest of the company. Your badge tracks you at all times throughout the building. If you go to an area of the building that you don't work in, there are good odds management will ask you about that. Management does not care about the tech writers. It's turned even the nicest and most positive people negative towards the department. There are nearly zero writers who have been there longer than 1 year that are positive towards the department. Turnover in the department is crazy. Someone leaves on average every 2 months, so nearly the entire department is different in just 2 or 3 years. Even though the cafeteria is free, the food can be hit or miss.

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