Very Good Overall - Customer Support Specialist Rippling Employee Review

4.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Teams really try to stay on top of it and organized. Lots of resources for employees to be successful if you learn how to use them. - Onboarding is great, that's what Rippling is known to do well and I've experienced it with receiving my work laptop early and having the access required at the time needed. - Competitive pay and benefits. Very easy to choose your options and understand what each benefit entail/is going to cost. - Remote work and no inbound calls.

Cons

- As the product itself is complex, there's a lot you must learn and it might take some time to feel comfortable on the job. - You might not know which team/product you will end up being added to until you start working. The nature of work/clients and cases you work on depend a lot on this, so it's a lottery. - Management's been a bit unclear/confusing in my experience. - Stakes are a bit on the higher end when it comes to expectations.

Explore other reviews about Rippling

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company lots of growth

Cons

Too many siloed departments with bureaucracy

4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

- Product Market Fit - Most clients in the SMB/MM range find Rippling to be a helpful platform - Most teams, managers, and colleagues are good people who are ready to help - Opportunities to progress your career

Cons

- It's intense and the fastest place I've ever worked at. Rippling won't help you manage your burn out so if you can't handle it, you likely won't last very long - Big brother like office attendance tracking - Benefits (no 401k match) and pay are average

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