In a single word: Horrible. - Customer Service Representative Rite Aid Employee Review

1.0
Nov 28, 2012
Recommend
CEO approval
Business Outlook

Pros

There are few pros to working for this company, and the only one I can think of is that the customers are excellent. Very seldom do I encounter issues with them. I suppose this would be a great job for a young person to use in order to enter the work force, but it is not something long term, by any means.

Cons

The list of cons for working for Rite Aid can go on. For starters, no matter your position, full, or part, time, they have absolutely no remorse for your personal schedule. You will end up working EVERY Holiday, even though your application said that you CANNOT work on Holidays. In my personal situation, I am a one-car family, so I must be off shift by 5PM, I ended up with 3PM to 8PM shifts on several occasions. On my application I requested full-time (35-hours/week), I was told that I will see it within a couple months, I am very lucky if I hit 20-hours/week, only later to be told that corporate offices actually discourage giving employees full-time hours so they do not have to provide health benefits. Another problem I have encountered with this company is unfair work ethics. On-shift there are usually about four employees on (manager, shift leader, two CSR's), and in several instances three of the four employees go on a 30-minute lunch break and leave employee number four (always a CSR) alone to watch the store. Employees will frequently disrespect one-another. I have personally walked in on a manger and co-worker discussing their displeasure with another co-worker, only to never confront said person with their problems. The manager over rides "Rite Radio" and puts on music involving drugs, sex, or just pure filth. There is definitely favoritism amongst the manager and the employees of the store. Corporate requires that you take a break at a certain time during your shift, however, at our store it's "if the manager feels like it." The manager has also shown up anywhere from thirty-minutes to an hour late to open the store, and has openly admitted to changing her clock-in later in the system, making it hard, especially on Sunday's to do business. Employees are, unfortunately, ostracized I've found. And, all too often. More often than not I have finished a shift where at some point during it, I've cried privately. The pay sadly is minimal, don't expect this to pay your bills, or keep you afloat, because corporate likes to limit store hours as much as possible. (My store has two employees that meet full time hours, while our remainder are under 20-hours per week.)

Explore other reviews about Rite Aid

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice team at store level

Cons

High ups were awful. Company shut down.

4.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance, team mentality, treated like a person,decent benefits, pay was enough

Cons

bad financial decisions left us all doomed

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