Front of house - Anonymous employee Ritz-Carlton Employee Review

1.0
Apr 25, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

pay, discounts, 401k, benefits, opportunity to grow

Cons

Management does NOT value employees Managers do NOT try to work with your schedules or outside life Management does NOT stick up for employees Employees are taken advantage of The entire hotel needs new management, they only care about money and do not value the way their employees feel or care how they're treated. Upper management has been documented saying "If you don't like the way it is the feel free to leave." "You are all replaceable." Company engagement survey is a joke to make you feel like you have a say, Multiple departments have scored poorly and HR defends managers. No sense of a safe place, HR does not help you, nor do they care what's being done in each department. The turn over rate is ridiculously high. Management and HR do not care about your well being, happiness, or health. Managers do not give vacation time when requested its all up to the "business need". Managers do not respect when employees draw the line. No set shifts Managers do not support their teams and do not want to hire more employees for the work load. Legitimate concerns and complaints from employees are brushed off.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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