Hidden wine...hidden pay - Anonymous employee Ritz-Carlton Employee Review

1.0
Oct 31, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It technically a "ritz carlton". I got the meet Cheyenne at training, and oh my God that girl with the light eyes was beautiful.

Cons

This is not a job for a professional adult, you will for the most part stand by the check-in desk like a Carnival Barker and try to get people to notice the hidden wine room, which is named appropriately because nobody knows it's there. If you ask them how much will you earn weekly they will give you a half-assed answer stating that they don't know because they don't know the cash tips. There are no cash tips! My biweekly check if I was lucky was $750 and that's what I made if I was a banquet waiter in addition. This is not a job for professional that has wine knowledge, this is a job for recent college grad that lives in their mother's home and wants ritz Carlton on their resume. You think I'm a jaded ex-employee? Before you accept the job ,ask the employees at the front desk or at the bar or the valets how busy the hidden wine room attendant is. With that said, if you are the type of human being that can stand somewhere for 8 hours straight accomplishing nothing and staring into space without becoming frustrated this is the position for you!

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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