The General Manager sat next to me in the cafeteria on my second day. As an intern. - Human Resources Intern Ritz-Carlton Employee Review

5.0
Jul 8, 2010
Recommend
CEO approval
Business Outlook

Pros

I suppose it always depends on the team you work on, no matter what company you work for, and I happened to work on a great team. The director was passionate about what she did and the other HR administrators always extended a warm hand whenever I needed help. Even though I was only an intern, I felt like I was apart of the team. I felt empowered and that I mattered. They do a great job at orientation and training and they set up these milestones (six months, one year, etc) and see how you are progressing in your role and in your personal career goals.

Cons

I feel like they streamline positions for a reason, the reason that if they do happen to lose that person in that role it wouldn't take too much of an effort to find someone else to fill the same role.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

See reviews by: Helpful|Rating|Date|All