Organize seating in restaurant that benefits our guests, servers and kitchen staff. - Hostess Ritz-Carlton Employee Review

5.0
Jul 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Working in a professional and positive environment. Great benefits and team leaders. Lateral service is always encouraged and available for those who want it. It really is, overall, an amazing company to work for. Being a hostess is a ton of fun. You are encouraged to engage with guests and you can have some great conversations.

Cons

The only downside is also a perk, long hours. They expect dedication from each and every employee and if you deliver you will always receive appreciation. As a hostess you are always standing so wear comfortable shoes. It is an easy, but stressful position. You have to maintain the happiness of our guests and our coworkers.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

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