The Ritz-Carlton - Food and Beverage Manager Ritz-Carlton Employee Review

1.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Honestly... there are no pros that I can think of. It's nice being able to stay at Marriott hotels for cheap... but the availability is extremely limited as well as the number of quality property accessible to Marriott employees on vacation. The company name carries a lot of weight but the majority of employees I worked with were nothing more than amateurs. All of the talent was on the way out the door when I arrived. Literally, on my first day on the job out of orientation, two of my superiors told that I should start looking for a new place to work. The people who told me this were the only people I ever grew to respect at the company and they quit or transferred long before I had the chance to do so.

Cons

Compensation far below industry standard. Terrible work/life balance. Company culture designed to brainwash employees. General lack of intelligence in upper level management. Severe retardation in middle level management. Crumbling brand image.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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