Great resumé builder, poor pay - Anonymous employee Ritz-Carlton Employee Review

4.0
Dec 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Resume builder: Everyone knows that you have to walk a straight and narrow path to work at the Ritz-Carlton, that you must conduct yourself professionally, and you are trained to provide the best customer service in the industry. All of these are qualities that future employers appreciate. The benefits: Marriott International provides great benefits to employees. Free access to Rosetta Stone, 401k matched up to 6% after one year of employment, free cafeteria, laundry services, PTO, easy ability to get overtime since it is a 24/7 operation and discounts at any Marriott International (if you can get enough consecutive days off to use it.) Certain wireless providers and fitness centers offer 20% discounts to employees. Networking: Since it is a resort, it's a great opportunity to meet many people.

Cons

Pay: The pay is low for all the efforts expended working here. Since it is a resort, sometimes it can take an hour just to park a mile away and get into the locker room, check out a uniform, get changed and catch an elevator to your floor. Most people in experienced level positions have second jobs just so they can afford to keep this one. 6 month commitment: If you apply for a position, keep in mind that you must remain in that position for at least 6 months prior to switching to another. Taking time off: It is very difficult to get times you request off approved. Also, if you request a day off and it gets denied and you happen to be ill that day you will be written up and uneligible for promotions for 6+ months. Because of this, many employees will suggest you simply call in sick for any days you absolutely need off. Not being able to enjoy the property: You are unable to stay at the hotel if you are an employee. You can dine in the two main restaurants during slow periods with prior written permission from your manager but you cannot dine in the beautiful oceanfront lounge, 180blü. I highly recommend coming here for sunset drinks prior to applying here. Unlike other establishments in the industry, you are not able to order take out during your breaks or after your shifts. You are only able to eat in the cafeteria. If you are very health conscious, it can be difficult to bring your own lunch as you have no access to a cooler during your shift.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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