Bait And Switch! - Customer Service Representative Rivian Employee Review

1.0
Nov 8, 2021
Recommend
CEO approval
Business Outlook

Pros

$20/hr is great. Benefits are great.

Cons

Be prepared to work a call center. Mandatory overtime is expected. Taking time off is frowned opun. Management will feed you company values if you suggest anything but the aforementioned. STAY AWAY UNLESS YOU WANT TO FEEL LIKE A DRONE. You do nothing but answer the same questions all day long, in one spot. Awful.

Explore other reviews about Rivian

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great learning opportunity, fun work, good people

Cons

Lots of travel if not based in Normal IL. Lot of change from management

3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

No weekends, decent pay, unlimited pto

Cons

RSMs are clueless. Ran like a tech start up, not an automotive company. Multiple layoffs. Relying on AI to mass layoff more employees.

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