Not seeing a lot of promise here - Anonymous employee Ro Employee Review

3.0
May 22, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good including time off with pay.

Cons

This is where the road seems to get a little rough. First 2 weeks of training were good and then they realized they were overwhelmed and needed all hands on deck and cut the training short. Everyone seemed very nice at first but then the atmosphere shifted to stressful. I understand a startup needs their teams to be flexible but situations continue to arise leaving it to feel more chaotic than "still in a learning phase". Glassdoor reviews from last year are making me feel very nervous about a future here now. I overlooked the reviews having come from a startup background. But, now the red flags are showing. The system is a bit antiquated and overloaded with way too many apps to accomplish one task. Understandable that this is a pharma company but, it slows the system down considerably leaving everyone in limbo for way too long, especially customers. And that's not good. Many customers leave daily and I'm sure many more will continue to leave. This is a scary time to be looking for a new job. However, I just don't see longevity here for a lot of people. There is a shortage of pharmaceuticals right now and leading customers to believe they'll get theirs while charging the membership fees while they are left waiting is not good business. And having no good retention plan means more loss than gain. Just not a good situation, sad to say.

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Ro Response
2y
Thank you for taking the time to write the review. I’m sorry you had a frustrating onboarding experience. I’m not sure exactly when you joined but I know that early summer was a particularly difficult period with the national GLP-1 drug shortages. Hopefully you have settled a bit more into your role. If you’re up for it, I’d love to hear any feedback you have on what we could do better. Also happy to answer any questions you may have regarding our company strategy. Best, Saman Co-Founder and Chief Product Officer

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5.0
Jul 19, 2026
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Pros

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Cons

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1.0
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Pros

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Cons

Favoritism. I hit all my metrics and then some, 174% over and yet my contract was not extended and they would not provide one reason why other than their blanket corporate statement.

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