Positive coworkers but leadership accountability is lacking - Account Resolution Specialist Rocket Employee Review

1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and positive co workers

Cons

Seems to be no accountability for leadership failures. Disinvestment in technology has made the merger with Mr Cooper a nightmare. Job and expectations are constantly changing but pay is not. Expected to do the job of higher paid associates with no change in pay and no understanding by HR of the fact that this is an issue. Constant mandatory overtime that doesn't seem necessary. The level of stress is insane with no concern for anyone's mental health let alone happiness. Due to Mr Cooper mentality we are now treated like low level agents with no concern for the experience we are having.

Explore other reviews about Rocket

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Knowledge rich, great culture, and a lot of remarkable people to work with

Cons

if you're in sales, you will not have much of a life outside of your team, but that's on you to have a good time with them

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Licenses are paid for by the company The early trainings are effective Strong values that help set employees on the right path of actions professionally

Cons

"Limitless compensation" is oversold when there may not be ample opportunities to make a 6 figure income that they might promise. Work/Life Balance is a struggle as it is normal to assume 60+ hour weeks outside of internal sales competitions, and 70+ hour expectations during those periods The work culture can greatly vary based on your director and regional VP. Some are amazing, and care deeply. Others will throw you under the bus without second thought because you are easily replaceable.

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