Client Service - Resolution Specialist Rocket Employee Review

5.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Working in client service you are surrounded in a positive work environment, Great benefits, Hourly compensation but a bonus structure to gain more money based off production. Opportunities everywhere to grow in the company with hard work and dedication. Rock connections is a newer company being only around for 4 years opportunities are based on how you are preforming at the job not tenure.

Cons

Longer hours on certain days can feel mundane.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

2
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