The Job Dressed Like a Career - Client Care Specialist Rocket Employee Review

2.0
Mar 19, 2012
Recommend
CEO approval
Business Outlook

Pros

- Nobody else would give me a job - Good money for no degree - I have met great people - The company is strong and growing - I love the clients and would love to better the company with that love. - People need help and the clients need it, Quicken Loans has the lowest default rate on residential mortgages.

Cons

- There is no feeling of importance with the company [expendable] - High turnover, hiring 200 a month, after 90 days, less than 50% remain - Rant- I am responsible for over 300 loans. I must confirm over 50 clients every day. I am only able to consider conversations that end in client agreement confirmed. More emphasis is place on numeric regulation than quality client care. On my team, I have the highest client satisfaction rating on my team, but middle management is impressed only by numbers of clients contacted.

Explore other reviews about Rocket

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, cultural and pay.

Cons

Constantly changing, not necessarily a bad thing hut something to get used to.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong technical stack and real ownership of enterprise reporting. Complex servicing and NPL data gives senior analysts room to build governance, dimensional models, and end-to-end pipelines with genuine business impact. Skilled peers and access to large regulated datasets (FNMA, FHLMC, HUD) that sharpen your craft.

Cons

Heavy reliance on undocumented legacy systems that fall on individual contributors to reverse engineer. Knowledge concentration creates single points of failure and inconsistent handoff when people leave. Org changes and shifting priorities can outpace documentation and process maturity.

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