Number crunching call center - Resolution Specialist Rocket Employee Review

4.0
Apr 3, 2017
Recommend
CEO approval
Business Outlook

Pros

You have a job and don't need to call the unemployment office. May be able to pay rent. If you love sugar, unlimited unhealthy choices at your disposal. Fast pace environment with changes every time you blink. Opportunities to grow are available. Best to have another stream of income to survive.

Cons

Better not get sick or actually have to care for a sick love one. Not only will your team hate you, but you lose bonus pay because of life responsibilities. Best to join if you have no one to care for or take your time away from the work that needs to be done. This is a position not to make a career out of. It's a stepping stone and truly a learning experience about how "out-the-box" corporations truly work seasoned with nepotism.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

2
See reviews by: Helpful|Rating|Date|All