Double Standards - Customer Service Rocket Employee Review

3.0
Aug 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy to meet new people, working Downtown is cool, good pay.

Cons

Leaders can walk in at 10- 10:30 am everyday and still leave at 5, go to lunch for an hr+, decide last minute they want to work from home or call in but as team members, if you do these things, you'll be written up or fired. Ive seen many leaders go over to the daycare and have their baby/kid at their desk for half the day! If you're friends with the right people, you get away with anything. The work life balance is lacking. Don't get sick or you get guilted about not coming in. Team Leaders are given their positions based on previous production, not their actual ability to lead. Having the wrong leader is a death sentence at this company.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Licenses are paid for by the company The early trainings are effective Strong values that help set employees on the right path of actions professionally

Cons

"Limitless compensation" is oversold when there may not be ample opportunities to make a 6 figure income that they might promise. Work/Life Balance is a struggle as it is normal to assume 60+ hour weeks outside of internal sales competitions, and 70+ hour expectations during those periods The work culture can greatly vary based on your director and regional VP. Some are amazing, and care deeply. Others will throw you under the bus without second thought because you are easily replaceable.

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