Know What You're Getting Yourself Inot - Resolution Specialist Rocket Employee Review

Unrealistic expectations for call handle times, low pay (you can make more money doing less work elsewhere), low bonuses, policy changes almost weekly, petty markdowns on call reviews (which affects your bonus, taking time off affects your bonus. This place is a sweat shop. You must use your personal break time to add log notes between call. Call volume is insane, at any given time there will be 70-90 calls waiting Ask questions and understand what you're getting into before you accept the job. This job can be very stressful, and is not for everyone. If you can't handle it, by all means keep looking elsewhere. The parking/shuttle situation calls for employees to arrive 30-45 mins earlier than usual. If your commute to downtown is 30 mins, allow for at least an hour. It's difficult to transfer into another part of the Quicken family of companies.