Consumes your life - Underwriter and Banker Rocket Employee Review

2.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Technology- Best tech in the industry in my opinion, would not be surprised if they soon have a fully automated system for mortgage origination and processing/underwriting. (not exactly a good thing for employees in these fields though) Banking- Great sales training (depending on the director you get stuck with). Culture is fun but is very akin to brainwashing and is in place to try to make you forget that the company is consuming your life. You can make a lot of money if you are at least decent, granted this will be at the expense of your life. I was working about 14-16hrs a day making about 8-12k a month and I was not great at sales. Operations- You can make good money if you dedicate nearly all your time

Cons

Banking- Biggest issue is just the shear amount of time that you need to dedicate. Also if you do not get a good jump out the gate on the banking floor you will find yourself calling the bottom of the barrel leads which will most likely grind you out of the game as these are people that have been called numerious times over the previous 6 months or so and/or have been put through the process just to find out that there was nothing that could be done to help them. They having a tiering structure for lead distribution which makes sense to me but nonetheless does not create an environment to grow and flourish and is more similar to survival or the fittest or boiler room status as I've seen mentioned before. Operations- Your income will be based primarily on bonus's which can be hit or miss, your salary is less than half the market demand (for an underwriter anyways)(funny side story before myself and a bunch of other UWs left due to the change in bonus plan, they had a round table discussion trying to stem the hemorrhage of talent where they said we "shouldn't rely primarily on the bonus's" even though during the new hire interviews they specifically said that if we "didn't want to dedicate significant amounts of time to work on bonus's" we were better off "working at McDonalds"). Management is EXTREMELY BUREAUCRATIC! Be prepared for severe office politics. Also important thing to note especially if you are new to mortgage operations, each position is hyper specific to one particular facet of the loan process. They do this, in my opinion, to make if hard for you to leave since you never master the full skill set for a particular position that is equal to other mortgage companies positions. This fact is known in the industry and most companies will not hire (unless they have no other candidates) due to this fact. I had at least 2 companies tell me flat faced that they will never hire quicken employees since they do not possess the relevant skills. Overall the operations side is, for lack of a better term, considered the sweat shop of the industry

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Rocket Response
7y
Thank you for your detailed review. We deeply value the talent and skills that our team members bring to our company and we want to ensure the best team member experience possible but understand that there is always room to improve and we will continue to work on doing so.

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Cons

Long hours and always changing

2.0
Jul 13, 2026
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Pros

Licenses are paid for by the company The early trainings are effective Strong values that help set employees on the right path of actions professionally

Cons

"Limitless compensation" is oversold when there may not be ample opportunities to make a 6 figure income that they might promise. Work/Life Balance is a struggle as it is normal to assume 60+ hour weeks outside of internal sales competitions, and 70+ hour expectations during those periods The work culture can greatly vary based on your director and regional VP. Some are amazing, and care deeply. Others will throw you under the bus without second thought because you are easily replaceable.

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