Friends Don't Let Friends Work For Quicken - Mortgage Banker Rocket Employee Review

1.0
Nov 5, 2013
Recommend
CEO approval
Business Outlook

Pros

If you are a 22-25 yo who thinks free popcorn and free slurpees make a great dinner several nights a week, this job is for you! If work is your life, maybe this job is for you.

Cons

The recruiter told me I would need to "drink the Kool-aid" to fit into the culture. The recruiter was too young to understand the reference for that remark. A job at Quicken is a short term proposition at best. Out of a training class of 40 mortgage bankers as I was hired in, 8 made it to the 9 month mark. How do they fail? Someone else mentioned the "frog in the water" trick. Here is how it worked in my case. The first six months were fine. Then came the test to see if I would "drink the Kool aid". To them, that meant that over the next two months, the quality of the leads I was provided with was reduced to a ridiculous level (yes, they can and do measure the quality of leads coming in and assign them as management sees fit). Since ALL leads for loans are generated through this system, my lack of productivity resulted in multiple meetings with HR in which I was encouraged to work more hours, evening hours, Saturdays AND Sundays in order to "get back on track". I'm sure this trick would work with a newbie out of college who couldn't yet tell a good lead from a bad lead. But I had MUCH more experience and drew the line at the 50 hours a week I had been and was willing to give them. In short, I didn't like the lead quality or the lead manipulation, I didn't like the constant measurement of all aspect of the job: phone calls, counted, timed, measured for duration, and monitored. The pay was not very good. My last day was my best day.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

3
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