Great culture, limited upward mobility, below avergage leadership, unorganized - Client Care Specialist Rocket Employee Review

3.0
May 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Great culture. Fun office environments. I feel like the pay is fair.

Cons

I dont think they value their employees very much. Basically forced to work long hours and not flexible with time off. I feel micro-managed. I feel the organization is very unorganized. People are hired and put to work with very limited knowledge which causes big problems and more work for others. I was basically self taught and learned on the job, which made my "getting up to speed" very slow.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

4
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