Pros
Really not a difficult job once you adopt the Quicken Loans/Rock Connection mindset and training (don't fight it, don't argue with it; just do it their way and your day will be a lot easier) You work M-F and during normal business hours - 10-7/9:30/6:30/9-6 for most employees. A few overtime opportunities available. The benefits are excellent and inexpensive (very inexpensive if you're single). If you want to get into phone sales selling business loans or home security there is opportunity. Always hiring and feel most people that are fired/quit see it coming. They either hate the job and don't care or do obvious things to get fired. While it's a monotonous job, management is flexible and lets you use the internet during working hours as long as it doesn't interfere with the job. My take: it's not a hard job and the entry level position isn't over stressful. You're calling one of the many sources of leads for Quicken Loans, One Reverse Mortgage and Northcentral University and transferring them to their respective specialists. It's a phone sales/marketing job with all of the normal trials and tribulations. The average first year salary is between 25k and 30k with great benefits. If you last longer you'll probably hit 35-45k. I know it isn't great but if you want to get experience in the corporate world or need a job it's not a bad fit. Of course, if you decide you don't like it it's fairly flexible to call in and go on job interviews elsewhere. I even know a few people who work on their resumes while at work.
Cons
Gets very boring and repetitive. High turnover rate because pay is mediocre and it's a sales job. There is a lot of Kool-Aid that's served. At first you'll drink it down but you'll eventually get tired of it. Little opportunity if you don't want to move up in sales. They promote themselves and very uncorporate but in many ways they're extremely corporate. Sometimes you'll feel like you're in a bad parody of the movie Office Space.