Quitting was best decision I ever made -MLO Review - Mortgage Loan Officer Rocket Employee Review

2.0
Apr 19, 2022
Recommend
CEO approval
Business Outlook

Pros

-great compensation at first but declined as RM went public -great training, constant learning to get better -Great for young people straight out of college. This was my first full time sales job out of school and I thought it was amazing -I have nothing bad to say about my direct leaders. I worked for 4-5 different leaders and I think they were genuinely interested in my life and how I was doing. I can't say the same for anyone above them in the ranks -Good PTO -Helpful with discounts on purchasing your own home/refinancing your home

Cons

The hours are insane. You work 65-75 hours a week to hit goal each month. The compensation is only great if you hit goal. I went from making 15k in 1 month to making around 4k in another bc I was 3 loans short of goal. The salary is incredibly low and its pretty much all commission driven. Which is fine, but the goals weren't attainable. I worked mainly on the purchase side, we had 2 scheduled weekend days each month but I could say that I literally worked every single day bc of clients calling me or my director asking me what is going on with a potential client. The micromanagement was unbelievable. If I was off my dialer for 5 minutes, my director was asking me what I was up to. Its ridiculous because as a banker, you have so many other responsibilities than just being on the phone. Even after you are doing well, and on the verge of promotion, you get micromanaged. Having like 6 1 hour call blocks a day for inbound calls while still maintaining a pipeline of 200+ people is crazy. They expect you to be on the phone even when you aren't on call block. They expect you to work the scheduled 8 am - 7pm each day but also have the mentality of coming in early and leaving late This place almost destroyed my relationship - The burden of working each day from 8am - 7pm while trying to maintain a social life/relationship/having actual hobbies became too much. I say that as 24 year old with no children. I could only imagine how difficult that is to deal with when you have children. The higher ups don't care about you. I distinctly remember having a private conversation with my director and my RVP and I expressed my concerns about my personal life, and they told me that I have to explain to everyone that it is "just part of the job" that I have to take a phone call from a prospect at 8pm on a Saturday night. They have these things called "ISMS" which are just slogans that they use as ways to handle different sales situations. Its all a big sham and is very "cult" like. I quit during the Summer last year and it was the best decision I could've made for myself. After working for a new company that actually values work life balance and their employees, its crazy to see how Rocket Mortgage is ran The turnover rate should be really telling. My hiring class was like 55 people and by the time I quit, I think only 10 or so were left in banking.

Explore other reviews about Rocket

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, cultural and pay.

Cons

Constantly changing, not necessarily a bad thing hut something to get used to.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong technical stack and real ownership of enterprise reporting. Complex servicing and NPL data gives senior analysts room to build governance, dimensional models, and end-to-end pipelines with genuine business impact. Skilled peers and access to large regulated datasets (FNMA, FHLMC, HUD) that sharpen your craft.

Cons

Heavy reliance on undocumented legacy systems that fall on individual contributors to reverse engineer. Knowledge concentration creates single points of failure and inconsistent handoff when people leave. Org changes and shifting priorities can outpace documentation and process maturity.

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