OK place to work - Client Service Representative Rocket Employee Review

3.0
May 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits and a Hybrid work schedule

Cons

Lost its cultural roots, its like any other big public company. They care about shareholders and money more than the team. No longer comfortable asking honest questions. You only receive the safe PC answers. Just keep to my business and do my job well, too much pretending to care about the team.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

2
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