Know What You're Getting In To - President's Club Mortgage Banker Rocket Employee Review

Rocket is strong on Culture and weak on Honesty. The entire organization is shaped by a "Sales Mindset" that involves never looking at or mentioning downsides, exaggerating upsides, and constantly pretending that if something might possibly happen, or has happened once, it can be expected. The 21st ISM is "You're either selling or you're being sold." I worked for three years as a mortgage banker, and did well and was promoted on time all the way up to PC, but I never expected my leadership to tell the truth, either to me or about me. I have the marks of bus-tires on my back. Anytime your leadership tells you something, there are asterisks or outright lies attached to it unless it is this: if you make the company money, you will get paid, and if you don't, you will be put on letter. I returned to the organization after a year off traveling, and was offered a new role in a new business area. Nothing my recruiter told me was true, and the web of lies started unraveling on my first day. I was promised no weekends, a 9-5 schedule, and that my mortgage licenses would be renewed and I would progress to Account Executive within three months. On my first day my director told me we would be working this saturday, and extra saturdays when production was low, and no one had mentioned to him re-licensing or being added to the pool for the next Account Executive class. Not only was my leadership not aware of these promises from my recruiter, they did not attempt to keep them when they found out. I kept being told to grind it out for another month, it's all going to come together next month. After six months of "let me see what I can do," I was told "Well we can't recommend you for re-licensing with your current production levels, maybe you should work more weekends." At that point I left and was hired by another mortgage company within two weeks, licensed in four weeks, and happily writing mortgages again for a smaller organization that was refreshingly honest. Quicken/Rocket gave me my start in the mortgage world, and I appreciate that, but it's a Kool-Aid driven organization from top to bottom, and it's a very rare team member who will look you in the eye and tell you the truth: leadership will continually pretend the performance and hours worked by the top 15% of producers is the "normal" and it's attainable within a 50 hour workweek. For everyone else, it's work until you hit goal, or hit the bricks.